Frequently Asked Questions (FAQs)

What is a FAQ?

FAQ is an acronym for "frequently asked questions." (FAQ is pronounced either "fac" or "F-A-Q." ) When repeatedly asked the same questions about a particular product or service on the Internet, a person often will generate a list of answers to frequently asked questions. Many Web sites on the Internet provide a FAQ that covers what people should know before attempting to use a particular product or service. When visiting a site, it's a good idea to read the site's FAQ first before you send questions to the person, called the Webmaster, who maintains the site.

What is a Webmaster?

By general agreement, the Webmaster is the person who maintains the server for a particular Web site. Many Web sites include an email account with the name of the Webmaster for the site. E-mail sent to the Webmaster account gets forwarded to the person who maintains the server. For example, at the Web site "www.springer," the Webmaster email address might be "laura@www.springer." In this example, "laura" is the name of the Webmaster for the "www.springer" server. This allows a person visting a particular Web site to quickly contact someone at that site. It's also very useful when the server has a problem that isn't readily apparent to the Webmaster but that is causing problems for people trying to connect to the server.

Return to home page...